Bixby Reservations

Non-Holiday

• Please cancel 48 hours prior to your boarding reservation.
• If you are a no-show or cancel within the 48 hours prior to your boarding reservation, there may be a charge.
• Payment for the balance of the full boarding stay will be collected at drop-off or pick-up.
• All pricing and policies are subject to change without notice.

Holidays

• A 2-night minimum stay is required at holidays to better accommodate all our furry guests.
• No day camp on holidays.
• Holiday reservations require a 50% deposit at the time you make your boarding reservation.
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• 7 days' notice for reservation cancellations for holidays is required to receive a full refund.
• A holiday period is considered 3 days before and 3 days after the actual holiday.
• Cancellations within the 7 day period prior to the holiday reservation and "no-shows" forfeit their 50% deposit.
• Deposits cannot be used as credit toward other services.
• All pricing and policies are subject to change without notice.

Day Care & Boarding Packages

• No package refunds after 30 days from date of purchase.
• Day Care packages expire one (1) year from purchase date any days not used will be forfeited.
• All pricing and policies are subject to change without notice.
• Boarding Checkout Time: The checkout time for boarders is 11:00am. While pups are welcome to stay and play longer at no additional cost, we appreciate you picking up your Camper by 11:00am so we can prepare for incoming overnight Campers. Checkout time may vary on Sundays and holidays.