Fair Oaks Reservations

Non-Holiday

• A 50% deposit of your entire reservation amount will be collected at the time you make your boarding reservation (unless you have a boarding package).
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• Deposits are required to secure your reservation. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.
• If you cancel 48 hours prior to your boarding reservation, you will receive a full refund of your deposit.
• If you are a no-show or cancel within the 48 hours prior to your boarding reservation, you forfeit your deposit.
• Deposits cannot be used as credit toward other services.
• Payment for the balance of the full boarding stay will be collected at drop-off.
• All pricing and policies are subject to change without notice.
• Boarding Checkout Time: The checkout time for boarding is 11:00am. If you'd like your pup to stay and play the rest of the day, we are happy to upgrade your stay for $20. 

Holidays

• Holidays and peak times may be subject to seasonal pricing of a $5 additional fee per night per dog.
• A 2-night minimum stay is required at holidays to better accommodate all our furry guests.
• Holiday reservations require a 50% deposit at the time you make your boarding reservation.
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• 7 days' notice for reservation cancellations for holidays is required to receive a full refund.
• A holiday period is considered 3 days before and 3 days after the actual holiday.
• Cancellations within the 7 day period prior to the holiday reservation and "no-shows" forfeit their 50% deposit.
• Deposits cannot be used as credit toward other services.
• All pricing and policies are subject to change without notice.

Day Care Packages

• No package refunds after 30 days from date of purchase.
• For package refunds within 30 days, used days will be charged at full day rate.
• Day Care packages expire two (2) years from purchase date any days not used will be forfeited.
• All pricing and policies are subject to change without notice.