Lindenhurst Reservations

CANCELLATION AND RESERVATION POLICIES

Day Care:

• Minimum of 24-hr. advanced notice on all day care reservations to ensure availability.
• Day care walk-ins may not be available during holiday/peak periods*. Always call ahead to confirm availability for your Camper!

Day Care Packages:

• Packages must be paid in full before the use of package.
• Packages cannot be purchased retroactively.
• Packages cannot be paid in increments.
• Packages expire one year from purchase date and are non-refundable. Any days not used will be forfeited.

Boarding Reservations:

• A credit card is required to be on file to book any boarding stay.
• 2-day minimum stay is required for boarding reservations made during holiday/peak* periods.
• Reservations can be modified/cancelled 72 hours prior to the reservation date without penalty.
• Cancellations made less than 72 hours in advance will be charged a fee of one night of boarding based on your reservation ($65 standard/$99 luxury).
• Modifications made less than 72 hours in advance may not be possible and the original reservation cost shall be charged.
• Boarding Checkout Time: The checkout time for boarders is 10:00am. Pups are welcome to stay and play longer at a significantly reduced daycare rate of $15 to provide you with the flexibility that you need, however, after 10:00am your cabin or suite will be prepared for the incoming overnight Campers.

Boarding Deposits: (only applicable on holiday/peak* boarding times)

• 50% Deposit is required a minimum of 2 weeks in advance (or at the time of the booking) on holiday reservations or on stays longer than 7 days. If not received within the required timeline, your reservation will be placed on the wait list.
• Deposits cannot be used as credit toward other services.
• Cancellations made more than 72 hours prior to the reservation date are eligible for a refund, otherwise deposit will be forfeited if less than 72 hours’ notice is provided.

*Holidays/peak times are considered to be within 3 days of a major holiday and the entire week of spring break. Observed holidays are Memorial Day, 4^th of July, Labor Day, Thanksgiving, Christmas, and New Years Day.

Disclaimer - These policies are subject to change at any time without notice.