Reservation Policies

*Policies are subject to change at any time.

Non-Holiday

• Payment for the balance of the full boarding stay will be collected at drop-off.
• All pricing and policies are subject to change without notice.

Holidays

• A 2-night minimum stay is required at holidays to better accommodate all our furry guests.
• Holiday reservations require a 50% deposit at the time you make your boarding reservation.
• If we do not have a deposit for your reservation within one month of your reservation, it may be cancelled.
• 7 days' notice for reservation cancellations for holidays is required to receive a full refund.
• A holiday period is considered 3 days before and 3 days after the actual holiday.
• Cancellations within the 7 day period prior to the holiday reservation and "no-shows" forfeit their deposit.
• Deposits cannot be used as credit toward other services.
• All pricing and policies are subject to change without notice.

Day Care & Boarding Packages

• Package refunds will be given if the package is not used up to 30 days from the date of purchase, once a package is used no refunds will be issued.
• Holiday Surcharge of $5 per dog per night is charged on the day before, day of, and day after a holiday. Applies to New Years, Easter, Memorial Weekend, 4th of July, Labor day, Thanksgiving, and Christmas.
• Day Care packages expire one (1) year from purchase date any days not used will be forfeited.
• Dog Boarding packages expire two (2) years after date of purchase and any nights not used will be forfeited.
• All pricing and policies are subject to change without notice.
• Boarding package owners subject to the same policies concerning cancellations or no-shows.
• Boarding Checkout Time: The checkout time for boarders is 11:00am. While pups are welcome to stay and play longer at no additional cost, we appreciate you picking up your Camper by 11:00am so we can prepare for incoming overnight Campers. Checkout time may vary on Sundays and holidays. 
• Extended checkout after 11 AM with $10 fee starting December 1st 2024