South Asheville Reservations

Boarding Checkout Time

• The checkout time for boarding is at 11:00am. If you’d like your pup to stay and play the rest of the day, we are happy to upgrade your stay for $25. Checkout time may vary on Sundays and holidays.
• We are now charging a half-daycare fee for boarding checkouts after 11:00am.

Non-Holiday

• Please be considerate enough to cancel via phone, email or in person.
• Payment for the balance of the full boarding stay will be collected at drop-off. If you are having someone else drop off/pick up on your behalf, please prepay before arrival.
• All pricing and policies are subject to change without notice.

Holidays

• A 3-night minimum stay is required at holidays to better accommodate all our furry guests.
• Holiday reservations require a 3-night deposit at the time you make your boarding reservation in order to assign a cabin.
• If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
• You must cancel "outside" of 3 days prior to the scheduled check in day. Example: A scheduled Friday check-in MUST be cancelled by end of business (7:00 pm) on the prior Monday allowing 3 full days in between.
• Deposits cannot be used as credit toward other services.
• All refunds on deposits or any services sold are subject to a 3% processing fee.
• All pricing and policies are subject to change without notice.